Oak Leaf Pouch

If for any reason you are unhappy with your order you have 14 days to return it to claim a refund, except on made to order items.  Please return the item in its original packaging and you will then recieve a full refund minus the shipping cost. Return cost is at the buyers expense unless faulty but please do let us know why you would like the refund before posting the item back to us.

We regret we are unable to offer refunds on made to order items unless they are faulty.

In the unlikely event the item should arrive damaged we will of course replace the item free of charge.

We aim to dispatch orders within 5 working days.  Our made to order items will take longer but we will state this at the point of order wherever possible. If our leadtimes are longer than two weeks we will notify you. If a product is required in a tight time frame please let us know as we will do our best to achieve this date for you. 

We use eco-friendly packaging on all our orders, all of which can be recycled or compostable.  Ocassionally we will resuse some packaging that is in good condition.